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Plan Your JourneyData controller: Alessio Zucchi (True Path Experience), RUC 15615836769, Av. 9 de Noviembre, Urubamba, Cusco, Peru.
This policy explains how True Path Experience collects, uses and protects the personal data of visitors and clients, in accordance with Peru's Law N° 29733 (Ley de Protección de Datos Personales) and its regulations.
We collect the personal data you voluntarily provide when contacting us, requesting a booking, or using our consulting services: full name, email address, phone number / WhatsApp, country of origin, travel dates, number of travellers, and any information you choose to share regarding your travel preferences or needs.
Your data is used exclusively to: respond to your enquiries, prepare and manage travel proposals and bookings, coordinate with local guides and operators necessary to deliver the requested experience, and send service-related communications (booking confirmations, itinerary details, payment reminders).
We do not sell or rent personal data to third parties. We share the minimum necessary information with local guides, operators and accommodation providers strictly for the purpose of organising and delivering your booked experience.
We retain your personal data for as long as necessary to provide the requested service and to comply with applicable tax and accounting obligations under Peruvian law.
You have the right to access, rectify, cancel and oppose (ARCO rights) the processing of your personal data at any time. To exercise these rights, contact us at hello@truepathexperience.com or via WhatsApp at +51 919042641.
We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or alteration.
Last updated: 2026.
These terms govern the use of the True Path Experience website and the services provided by Alessio Zucchi, RUC 15615836769, Av. 9 de Noviembre, Urubamba, Cusco, Peru.
True Path Experience offers travel consulting and the sale of curated travel packages and experiences, working with vetted local guides and operators. Depending on the service, True Path Experience may act as the direct provider of the experience, or as an intermediary facilitating a booking with an independent local operator or agency. The applicable role and the corresponding terms will be specified at the time of sale for each package or experience.
Submitting a booking request through this website does not constitute a confirmed reservation. A booking is confirmed only once we have verified availability, you have received written confirmation, and the required deposit has been received in accordance with our Payment Policy.
You are responsible for: holding a valid passport and any required visas, obtaining adequate travel insurance covering medical emergencies and trip cancellation, disclosing any relevant health conditions that may affect your participation in physical activities (trekking, high-altitude travel), and complying with the laws and customs of the destination country.
True Path Experience is not liable for delays, changes or cancellations caused by circumstances beyond our reasonable control, including but not limited to weather conditions, natural disasters, strikes, political instability, or government restrictions. Where True Path Experience acts as an intermediary, we are not liable for the independent acts or omissions of the third-party operator or agency providing the experience, beyond our duty to select reputable partners.
All content on this website (text, images, itineraries, design) is the property of True Path Experience or its licensors and may not be reproduced without written permission.
These terms are governed by the laws of the Republic of Peru. Any dispute will be subject to the jurisdiction of the courts of Cusco, Peru.
Last updated: 2026.
To confirm any booking, a deposit of 30% of the total experience price is required. The deposit secures your dates with our local partners and confirms the reservation.
The remaining balance (70%) is due no later than 30 days before the start of your experience. For bookings made within 30 days of departure, full payment is required at the time of booking.
We accept payment via bank transfer and major credit/debit cards through our secure payment processor. All prices on this website are quoted in US Dollars (USD).
If the balance is not received by the due date, True Path Experience reserves the right to release the reserved dates and treat the booking as cancelled, subject to our Cancellation and Refund Policy.
Any bank transfer fees, currency conversion charges or payment processor fees are the responsibility of the client and are not included in the quoted experience price.
Last updated: 2026.
1. You submit a booking request through our website, specifying your preferred experience, dates and number of travellers.
2. We confirm availability with our local partners and send you a detailed proposal, including final pricing.
3. Your booking is confirmed once we receive the required deposit (see our Payment Policy).
4. You will receive a confirmation email with all booking details and next steps.
To process your booking we require: full name as it appears on your passport, passport number and expiry date, date of birth, emergency contact information, and any relevant health information that may affect your participation.
We recommend booking at least 60 days in advance, especially during high season (June–September), to ensure availability of guides, accommodation and permits where required (e.g., trekking permits).
Changes to a confirmed itinerary are subject to availability and may incur additional costs depending on the nature of the change and how close it is to the departure date.
Last updated: 2026.
The specific cancellation and refund conditions applicable to your booking will be communicated at the time of sale of each travel package or experience, as they may vary depending on the type of service and on whether True Path Experience is the direct provider or is acting as an intermediary.
Where True Path Experience is the direct provider, the following general schedule applies unless otherwise specified in writing at the time of booking, calculated from the scheduled start date of your experience:
When True Path Experience acts as an intermediary facilitating a booking with an independent local agency or operator, the cancellation and refund conditions of that partner apply. These conditions will be shared with you in writing before you confirm the booking, and may differ from the schedule above.
In the rare event that we must cancel or significantly modify a confirmed experience due to circumstances within our control, you will receive a full refund or the option to reschedule at no additional cost.
In case of cancellation due to causes beyond reasonable control (natural disasters, government restrictions, civil unrest, pandemics, extreme weather), we will work with you to reschedule where possible. Refunds in these cases depend on the cancellation policies of the relevant local partners and third-party providers, and may not be 100% recoverable.
To cancel a booking, please contact us in writing at hello@truepathexperience.com or via WhatsApp at +51 919042641, stating your booking reference. Refunds, when applicable, are processed within 14 business days using the original payment method.
Last updated: 2026.